CRM integrations in Flex, 2FA updates, call recording controls and more - November Product Updates

In November, Twilio celebrated 10 years of enabling developers with communication APIs. This month's newsletter reflects the breadth of product growth in the past decade. In November, Twilio celebrated 10 years of enabling developers with communication APIs. This month's newsletter reflects the breadth of product growth in the past decade. We cover recent product introductions, new features for Voice, and enhancements to our account security products. Our main story explores a key capability available now with Flex—integration with any CRM system. Scott Fallon, VP Product Marketing TWILIO FLEX   Integrate any CRM with Twilio Flex Did you know you can integrate any CRM with Twilio Flex? Whether your system of record is on-prem, cloud-based, or custom-built, embed your CRM into your agent desktop, or the other way around. Read about integrations » TWILIO AUTOPILOT   Reach your customers with bots on Google Assistant Twilio Autopilot now supports a new channel—Google Assistant. With this addition, developers can now deploy NLU powered virtual assistants on one of the fastest growing channels out there. Read the blog » PROGRAMMABLE VOICE   Build more human experiences with <Say> No one wants to listen to a robotic sounding voice on a call. Now with support for Amazon Polly Text-to-Speech <Say> sounds more human than ever. Read the blog » PROGRAMMABLE VOICE   Record only what you need during calls Recording calls is crucial but there are parts of phone calls you don't want to or legally aren't allowed to record. Call Recording Controls lets you record the valuable parts of the conversation you need and skip the parts you don't. Read the blog » TWILIO AUTHY   AUTHMSG improves your 2FA deliverability globally Authy API has upgraded it's configuration to use AUTHMSG, an Alphanumeric Sender ID, for use in 79 countries to ensure greater delivery of one time passcodes. Read the blog » Upcoming Events & Webinars DEC 11 Product Update: New from Twilio Dec 11, 2018 @ 10 AM PT | 1 PM ET Missed the SIGNAL livestream? Curious to see what shipped? We'll recap all the big announcements and tools that'll help you build the future of communications, faster than ever. Register for webinar DEC 5 How Smart Sales Teams Use Messaging to Win Dec. 5, 2018 @ 10 AM PT | 1 PM ET We've come a long way from the cold call. Learn how sales teams are using messaging to boost productivity, engage leads, and close deals. Save your seat DEC 18 So Long, Silos: How to Integrate Any CRM with Twilio Flex December 18 @ 10 AM PT | 1 PM ET Join us for the first webinar in a series on how to integrate Twilio Flex with different CRM systems including Salesforce, Zendesk, ServiceNow, Microsoft Dynamics and more. Register for webinar DEC 13 Engage + Superclass in NYC December 13 Spend the afternoon with Jeff Lawson, Twilio's Co-Founder & CEO, as he shares how you can build innovative customer experiences with APIs and what the future of customer engagement looks like. Register to attend This email was sent to reddevils.boy@gmail.com. Don't want to receive emails from Twilio? Change your email preferences or unsubscribe. If you have any questions or concerns, please contact us at https://www.twilio.com/help/contact. If you're having trouble reading this email, try the web version. Twilio, 375 Beale St, San Francisco, CA 94105