Thursday, April 30, 2020

Build for the New Normal: Top Tools to Support Remote Engagement

Learn about new product releases to build video-based apps or power WFH agents and employees
Twilio

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Jumpstart your COVID Projects with free hours of Twilio Video and Twilio Flex

To support critical healthcare, education, and nonprofit organizations responding to the COVID-19 crisis, Twilio is offering three months of Video free, and up to $100k in Flex hours. For any other business impacted by COVID-19, up to $30k in Flex hours.

Read more about Video Boost and Flex Boost

Build Secure Video Experiences with Twilio Video Recordings

Securing video recordings for your critical use cases is now even easier with public key encryption for Twilio Video Recordings, available with Twilio Enterprise Edition. Now no one but you can decrypt your video recordings.

Make Outbound Calls with the Flex Programmable Dialpad

Go beyond your outbound use cases by programming click-to-call with your preferred business applications or digital channels, create callback and preview dialers to enable your agents to do more in less time.

Save Time with Faster Segment Creation in Marketing Campaigns

To speed up your workflow, you can now segment contacts from a specific list right within the Contacts page. Simply click the ellipses to the right of the desired list and click "Create Segment." Every minute counts!

Twilio ChangeLog: Your One-Stop Shop for all Twilio Updates

There is more. We have shipped over 30 new enhancements to the Twilio Customer Engagement Platform this year already. Read about all the recent changes and additions to the Twilio Platform.

Tip of the month: Secure Your SIP Calls with SRTP

Madhu Mathiyalagan, Senior Product Manager

Don't let your SIP calls go unencrypted. Secure the media on Programmable Voice SIP Interfaces using TLS with Secure Real-time Protocol (SRTP) to encrypt media.

Upcoming Event:
Twilio Engage Everywhere - Wednesday, May 20 at 10:00am PDT | 1:00pm EDT

Join healthcare leaders & innovators for a live online experience to discuss the future of healthcare communications and real-world use cases.

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